Covered for a full year. Every order.
Every purchase includes a free 1-year warranty for functionality, effective from the date of delivery.
How a warranty claim works
If something goes wrong, here's exactly what happens.
Contact us
Send us a detailed description of the issue so we can help.
We open an RMA
Our technicians review the issue and attempt a repair.
Repair or exchange
If it can't be repaired — and the damage isn't from abuse, like a cracked screen or water damage — we'll offer an exchange. Turnaround is typically 2–4 business days once we receive the item.
Want the full details?
This covers the basics — for the complete terms, see our Terms & Conditions.
Want more coverage? Add AKKO Device Protection
AKKO is a top-rated device protection provider — rated highest in the industry on Trustpilot — with a fully digital claims process and thousands of vetted local repair shops nationwide.
Accidental damage
Unintentional and accidental damage from handling during normal use.
Accidental damage + wear & tear
Everything in the 1-year plan, plus mechanical breakdowns from normal wear and tear.
Filing a claim
- Log in at app.getAKKO.com/login using the phone number registered to your plan.
- Click "Items," then add the item that was affected.
- Go to "Claims," click "File new claim," and AKKO's team will follow up by email to help with your repair or replacement.