Warranty issues within 1 - 60 days of delivery:
If an item cannot be replaced due to lack of inventory, a full refund will be issued in place of an exchange.
If an item needs to be returned due to functionality issues or damage from shipping, images of the issue may need to be sent to us. We want to help you and make sure you aren't sending something back due to user issue. In the unfortunate event that something needs to come back to us, turnaround time once the non-working item is received is about 1-3 business days. This will depend on the issue you are having with the item.
The original unit must be sent back before a replacement can be sent.
Warranty issues past 60 days and up to 1 year:
If an item cannot be replaced due to lack of inventory, a comparable model will be sent as a replacement. We are unable to issue refunds for transactions older than 60 days but will do our best to either repair your item or provide a comparable replacement. Turnaround time once the non-working item is received is 3-4 business days, depending on the issue. The original unit must be sent back before a replacement can be sent. Functionality issues for purchases that are more than 60 days old will not have shipping charges covered and the buyer will be responsible for sending the item back at their expense.
What we do not cover:
We do not cover items that are not working due to customer misuses like a cracked screen or water damage. We also do not cover if an item has been lost or stolen.